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Timestamp Error

This error occurs in under the following circumstances.

  1. There are one or more FT databases installed that has not been updated in the last two weeks.
  2. You have just installed one or more databases and have not yet updated them.
  3. You have just installed FastTrack and have not gotten a free trial password and then updated the databases.
  4. You have copied databases from a backup and have not updated them.
  5. You have copied up to date databases from another machine, but have not run FTComm to update. FTComm will recertify these databases for your machine . . . of course, this will fail if your subscription has expired.
  6. Your computer system date is wrong

Not a Subscriber?

Please subscribe! Call 866-295-0166 during market hours.

However, if you choose not to subscribe, you can still get daily updates on the Indexes Database. Delete all the other databases (see below), and try the update again. You are still entitled to technical support at 225-266-

Solutions

  1. Start FTComm.
  2. Switch to the User Settings Tab.
  3. Review the database file names.

If you believe that you have a valid subscription to each of the databases listed, then switch back to the FTComm Download Tab and do a database update. Watch the messages that appear. They will tell you which of your databases is not being updated.

If you believe these databases should have been updated, then call us at (866) 295-0166 ext. 2 for assistance.

If you know that you do not subscribe to a particular database, then, on the FTComm User Settings Tab, click the browse button of the database. Click on the database file name to highlight it on the file box, then hit the Del key to delete the database. FT4Web should now work.

Database File Names

FTFI61 Indexes Database
FTF61 Funds database for Individual Investors
FTF62 Funds database for Professional Investors
FTF63 ETF and Closed End Funds database
FTS61 The largest 5000 stocks traded in the US
FTS62 Speculative stocks

Deleted databases can be reinstalled online. However, a reinstallation will not solve the timestamp problem.

Trial Databases

You may add a database at anytime for a free 30-day trial . Once that trial expires, please subscribe to keep it current. The timestamp error will occur if you have an old trial database.Delete the old trial database to avoid the "Timestamp Error."